Billing

Refund & cancellation policy

Effective: 27 July 2026

Thinnable sells access to digital software subscriptions. This policy explains how cancellations, renewals, and refund requests are handled.

Cancellation

You may cancel a recurring subscription at any time through account billing controls or by contacting support@thinnable.app. Cancel before the next renewal date to avoid the next charge. After cancellation, paid access continues until the end of the current billing period.

Refund eligibility

Because access is delivered digitally, completed subscription charges are generally non-refundable. We will review refund requests for:

• duplicate or clearly incorrect charges;
• a technical failure that prevented material use of the paid service and could not be resolved;
• an unauthorised charge reported promptly; or
• circumstances where a refund is required by applicable law.

Request window

Submit a request within seven calendar days of the relevant charge. Include the account email, transaction reference, charge date, and a short reason. Do not email full card, bank, or UPI credentials.

Review and processing

We aim to acknowledge requests within two business days and communicate a decision within five business days after receiving the required details. Approved refunds are returned to the original payment method. Bank or payment-network processing can take an additional 5–10 business days.

No investment-performance refunds

Refunds are not offered because a screen, alert, historical analysis, or investment decision did not produce an expected result. Thinnable does not promise investment performance.

Failed payments

A failed or pending transaction does not create paid access. If funds are debited for a failed transaction, the payment provider or bank generally reverses them automatically. Contact us if the amount is not reversed within the timeframe shown by your provider.

Contact

Billing support: support@thinnable.app.